MOI’s Service & Warranty Team is readily available to address questions, coordinate with manufacturers and installers, and resolve issues efficiently. Utilizing our customer service software, Freshdesk, we assign a service coordinator who responds within 24 business hours. Our team assesses each request and creates action items including reviewing product warranty, coordinating replacements with the manufacturer, and scheduling repairs.

Deliverables during this phase:

• 24 Hour Service Response
• Warranty Coordination
• Product Repairs