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    SERVICE & WARRANTY

    We partner to furnish any space from floor to ceiling transforming our client’s environment and enhancing their culture.

    MOI’s Service & Warranty Team is readily available to address questions, coordinate with manufacturers and installers, and resolve issues efficiently. Utilizing our customer service software, Freshdesk, we assign a service coordinator who responds within 24 business hours. Our team assesses each request and creates action items including reviewing product warranty, coordinating replacements with the manufacturer, and scheduling repairs.

    Tools & Technology:

    • Freshdesk Software
    • Audio / Video Communication

    Deliverables during this phase:

    • 24 Hour Service Response
    • Warranty Coordination
    • Product Repairs