SERVICE & WARRANTY

We partner to furnish any space from floor to ceiling transforming our client’s environment and enhancing their culture.

MOI’s Service & Warranty Team is readily available to address questions, coordinate with manufacturers and installers, and resolve issues efficiently. Utilizing our customer service software, Freshdesk, we assign a service coordinator who responds within 24 business hours. Our team assesses each request and creates action items including reviewing product warranty, coordinating replacements with the manufacturer, and scheduling repairs.

Tools & Technology:

  • Freshdesk Software
  • Audio / Video Communication

Deliverables during this phase:

  • 24 Hour Service Response
  • Warranty Coordination
  • Product Repairs