SERVICE & WARRANTY
We partner to furnish any space from floor to ceiling transforming our client’s environment and enhancing their culture.
MOI’s Service & Warranty Team is readily available to address questions, coordinate with manufacturers and installers, and resolve issues efficiently. Utilizing our customer service software, Freshdesk, we assign a service coordinator who responds within 24 business hours. Our team assesses each request and creates action items including reviewing product warranty, coordinating replacements with the manufacturer, and scheduling repairs.
Tools & Technology:
- Freshdesk Software
- Audio / Video Communication
Deliverables during this phase:
- 24 Hour Service Response
- Warranty Coordination
- Product Repairs